Help

If you are having technical difficulties using Cool Little Kids Online you can contact us and we will be happy to help.

Frequently asked questions

Cool Little Kids Online is suitable for a parent if:

  • Their child is 3 to 6 years old
  • Anxiety or shyness is the main problem causing their child difficulty,
  • Anxiety or shyness is affecting the child’s day-to-day life, and
  • Parent can read and write in English
    (e.g. read a magazine or newspaper and complete written forms)

The website is protected by a secure connection, so all the information you enter is encrypted. We will keep the information you give us private and we do not actively monitor the information that you enter. Only the Kids FACE FEARS team and the IT team at Macquarie University will have access to this information. We can disclose this information only with your permission, except as required by law. 

Never fear, you can reset your password. Click on the Lost your password? link on the Log in tab. You will receive an email with a link to reset your password.

Lost your password image

Your user name is generally your firstname.lastinitial. You will find your username in the email that we sent to you when you signed up for the program.

Feel free to contact us if you are having difficulties.

You can change your email address on the My Profile page, under the Account tab:

My profile